IT Support Services

Choose from our IT Support Solutions

 

IT Support Services

Remote & Onsite Support​

Full remote support & Monitoring for all of your devices anywhere in the world. We also offer on-site support when required

Remote Support

We offer a full remote support service for all of your devices including Servers, PC’s and mobile devices*.

Our normal working hours are 8am to 6pm Monday to Friday, but will work out of hours when required, e.g. if your server needs updating then we will do this our of hours for no extra cost.

We also monitor your device for issues including patch management for Microsoft Windows/Office & Anti-Virus definition updates.

* Full Android support – Limited iOS support

  • Full Remote Support
  • PC's, Laptops, Servers, Mobile Devices
  • Flexible Working Hours
  • Full Monitoring Software
  • Leading Support Software - Teamviewer

TeamViewer

We use the leading remote support software for complete ease of mind.

This allows our workforce to support all of your needs no matter where they are.

We Streamline and automate IT tasks like monitoring, endpoint protection, patching, and data backups using the latest version of TeamViewer Remote Support

On-Site Support

When we are unable to fix the issue using remote support then we will attend your site to make sure you are back up and running as quickly as possible (We do offer a guaranteed SLA)

You may also need new equipment installed or users moved to a new location.

Whatever issue you might have, we will be available with qualified technicians 24/7.

Hardware Maintenance

We offer a full hardware maintenance contract to cover all of your devices against damage or breakdown

We can supply the traditional fixed contract approach to your ICT maintenance infrastructure.

Each item of equipment is covered on an annual basis at an agreed response level for a fixed cost. This allows you to fix the cost of your ICT equipment and eliminates any unforeseen bills.

We also have a loan facility which ensures that if a repair cannot be achieved within the specified time, a replacement will be installed to minimise downtime. This means that our customers opting for the maintenance agreement can benefit from complete peace of mind.

  • 30 Years of Support experience
  • PC's, Laptops, Servers, Printers and more
  • Same day service
  • Loan option for zero downtime
  • Bespoke contracts

IT Equipment Disposal

IT Equipment disposal for all of you unwanted hardware.

We can come to your site and take any of your old IT equipment away and provide a certificate of destruction.

Our competitive pricing is based on the number of items (and size) you need us to take.

Depending on the age of the equipment, we can also buy the equipment from you at an agreed price.