Questions
Frequently asked questions.
Do you only cover Hertfordshire and Essex?
IT support and on-site work centre on Hertfordshire, Essex and North London. Security, compliance and web work are delivered across the UK.
Can you take over from our current IT provider?
Yes. We audit what you have, document it, and move you across with no loss of service.
What does managed IT cost?
Per user, per month, tailored to your headcount and systems after a short audit. You get fixed, predictable pricing.
Can you help us pass Cyber Essentials?
Yes, we prepare you and certify you, and we can do the underlying security work too.
Do you really build websites as well as run IT?
Yes. We build modern sites and web apps and host and maintain them ourselves, which is unusual for an IT company and is the point.
How quickly do you respond to issues?
Within our standard support SLA, with proactive monitoring that often catches problems before you report them.
Do you provide phone systems?
Yes, cloud phone systems and VoIP including 3CX and Microsoft Teams Phone, keeping your existing numbers.
What happens to our data if disaster strikes?
Automated, tested, off-site backups and a documented recovery plan get you trading again quickly.